So I didn't have time to post about it during the week, but I received my box from Purolator on Wednesday, so everything is on or even ahead of schedule. That's a good start.
I created my first ever photo album to do a little walkthrough of what you get from Microsoft and what you need to do to ship them your poor shorted-out box.
It's pretty simple, really. You get a box with some foam pads, a plastic bag, two pieces of tape, an instruction sheet and a pre-paid return label. All you need to do is take all the accessories off the box, slip it in the bag, put the foam pads on either end of your 360, and put it in the box you just received. You seal it up with tape that they actually include in 2 pre-cut strips, then put the pre-paid shipping label on top of the original label.
You can either take the box to Purolator, or you can arrange to have them pick it up - but if you arrange pick up it's at your expense. Fair enough I guess. I have a Purolator about ten blocks from my house, so it was trivial for me to drop it off on the way to work on Thursday morning.
According to Michelle on the customer service line, it should take 6-8 days for them to return it once they recieve it. My only uncertainty here is whether she meant I would have it back in 6-8 days or whether they would ship it in 6-8 days.
Worst case, 3 days to get there, Monday, April 16. Then 8 days to repair is Thursday the 26th. Three days to ship it back is May 1st.
Best case with 2 days shipping there, and if the 6 days includes return time, I could have it on my hands as early as Monday the 23rd.
Most probably it will come during the week of the 23rd to the 27th... and I will be in Paris. Dammit.
Anyway, no matter how I look at it, it's all good so far. I've got a tracking number so I can figure out exactly when they recieve it and exactly when they ship it back. I'll follow up with what will hopefully be a final post once I have it.
I live in this fantasy world where someone high up the chain at a place like Ubisoft would be able to walk over to the in-house hardware repository, say "Hey Maurice, my 360 died, could I snag a new one?" and be comped a fresh box from the stock room on Ubi's dime (along with maybe some free MS points just for kicks??) I'm being disillusioned here :-P
Posted by: Steve gaynor | April 14, 2007 at 06:09 PM
Steve, that fantasy world doesn't even exist at Microsoft! :-)
Posted by: Kim | April 16, 2007 at 02:28 AM